Dan Makoski

Chief Design Officer - Lloyds Banking Group

Dan is the Chief Design Officer at Lloyds Banking Group. Prior to this Dan also lead Design at the world’s largest company Walmart, he started Project Ara at Google, designed the original Surface at Microsoft, led design research at Motorola, was the first VP of Design at Capital One, and knows seven versions of the running man.

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Service Design, EY Seren

Joel has been designing services for 20 years, since service design was just two lines on Wikipedia. He’s worked client-side to set up a service design practice in a FTSE 100, as an independent contractor redesigning government services, and run the UK arm of the agency commonly recognised as the inventors of service design. Whether telco, luxury, manufacturing, recruitment or, with his current focus on financial services, he’s always designed services for humans.

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Product Manager - Klarna

Eli Geoffroy is a Product Manager at Klarna, one of Europes leading Fintechs. Here he works on providing Klarna app users globally an unrivalled online shopping experience. Before joining Klarna he co-founded several startups, amongst which a software and design agency with presence in Europe and Latin America.

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Group Creative Director - R/GA

Jen Heazlewood, Creative Director with 15 years international experience in the UK, Germany, Turkey & Australia. Leading many large collaborative teams across a broad range of clients in financial services, e-commerce, retail, telecommunications and automotive. Jen has helped transform mass market brands such as Dyson, Google, Unilever, RBS/ NatWest and Akbank. Jen’s work has won multiple awards including Cannes, D&AD, Digital Impact Awards, DADIs, BIMA and The Lovies and listed in the BIMA Top 100 as a UX and Design Champion.

Dmitry Nekrasovski

Lead, UX/Product Design - Slice Labs

Based in Ottawa, Canada, Dmitry leads the design team at Slice Labs, a platform that enables insurance providers to rapidly introduce, evaluate, and scale new digital products, technologies, and business models for the needs of an on-demand world. Founded in 2015, Slice has received over $35M in funding and counts global insurance heavyweights such as AXAXL, Legal & General, Munich Re, Progressive, SOMPO, and Grupo SURA among its investors and partners.

Skip Allums

UX Manager - Google Pay

Skip Allums is a UX Manager at Google Pay. He's built and led design teams at PayPal, Capital One and Monitise. He has helped global institutions and start-ups launch simple financial and commerce products that enhance their customers' daily lives. Skip wrote the first book on mobile payments user experience design, available worldwide from O'Reilly Media.

Louise Walker

Partner and Head of Design - NORMAN & SONS

Louise is a Partner and Head of Design at NORMAN & SONS, a digital product studio specialising in the design and development of user-centered enterprise applications for the financial services industry. Louise leads research and design engagements for clients, including large financial institutions and FinTech product firms, with a particular focus on establishing the early foundations of DesignOps best practice.

Panel Speakers

Jason Bates

Co-founder - 11FS

Francesca Carlesi

CEO - Molo Finance

Francesca is the founder and CEO of Molo, a fintech start-up, and the UK’s first fully digital mortgage lender. Molo was born out of her own frustration with getting a mortgage, and realising it was the last frontier of retail banking to see digital disruption. Having launched an MVP in buy-to-let, residential mortgages are in development. Before Molo, Francesca spent more than 10 years in several senior roles in some of the largest banks in Europe, including Deutsche Bank and Barclays. She started her career in consulting and private equity at McKinsey & Co. and Bridgepoint Capital and holds a PhD in Banking and Finance from the University of Rome, MBA (Hons) from Columbia University, Diploma from Harvard Kennedy School of Government. Francesca was nominated a Young Global Leader by the World Economic Forum in 2014.

Alberta Soranzo

Transformation Design Director - Lloyds Banking Group

James Reeves

Creative Director - Foolproof

Ranzie Anthony

Founder, Chief Creative Officer – Athlon

Ranzie is co-founder and Chief Creative Officer of Athlon, an Experience Design company based in London, New York, Toronto and Sofia. His international team partner with global banks and fintech scale-ups to design award-winning customer experiences.

Ricky Knox

Founder and CEO - Tandem Money