Our Schedule

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Talks

12th April 2019

09.30 - 10.00

Emotional Banking: Why Bankers Need Knowledge, Courage, and Passion

Duena Bloomstron

Author & CEO - Emotional Banking & People Not Tech

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10.00 - 10.30

Talk To Be Confirmed

Megan Caywood

Chief Platform Officer - Starling Bank

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10.30 - 11.00

Community killed our product… and why we’re grateful.

Jackson Living

Lead Product Designer - Finimize

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11.30 - 12.00

The end of the design vacuum: working in an ecosystem

Kevin Lee

Head of Design - Visa

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12.00 - 12.30

Growing a World Class Design Team

Vuokko Aro

Product Lead - Monzo

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12.30 - 13.00

Talk To Be Confirmed

Ofer Deshe

CEO - Tobias & Tobias

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14.00 - 14.30

Boldly Go: Redesigning Insurance for an On-Demand World

Dmitry Nekrasovski

Lead, UX/Product Design - Slice Labs

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14.30 - 15.00

Talk To Be Confirmed

Speaker To Be Confirmed

Coming Soon

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15.00 - 15.30

Talk To Be Confirmed

Speaker To Be Confirmed

Coming Soon

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16.00 - 16.45

Business Leader Panel

Ricky Knox

Founder and CEO - Tandem Money

Ranzie Anthony

Founder and CCO - Athlon

Panel Member To Be Confirmed

Coming Soon

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16.45 - 17.30

Design Leader Panel

Panel Member To Be Confirmed

Coming Soon

Panel Member To Be Confirmed

Coming Soon

Panel Member To Be Confirmed

Coming Soon

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17.30 - 18.15

Headline Talk Title To Be Confirmed

Dan Makoski

Chief Design Officer - Lloyds Banking Group

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Talk
Emotional Banking: Why Bankers Need Knowledge, Courage, and Passion
09:30 - 10:00 Duena Bloomstron

If our end goal is to design financial services experiences that are fundamentally different from what we have today and to transform banking products that are no longer fit for purpose into beloved Money Moments™, then we have to transform the DNA of the organization. Banks' cultural hang-ups prevent it from being able to employ the new Ways of Work and utilize FinTech to its fullest potential and to change that and elevate Design to its rightful place where it drives the strategy, it is banks' employees that need empowering. Refocusing on people in lieu of technology by redefining skills and creating enough safety to bring bravery, purpose, and heart back into banking, is the most urgent card on the backlog.

Talk
Talk To Be Confirmed
10:00 - 10:30 Megan Caywood

Talk synopsis coming soon

Talk
Community killed our product… and why we’re grateful.
10:30 - 11:00 Jackson Living

When is the right time to kill your product? Lead product designer at Finimize describes the pivotal moment they decided to delete their product and start again. Now, Finimize places its 250,000 strong community at the centre of its product strategy. The team follow a relentless experimentation framework that has seen their app pivot to solve the key problems their users face in making informed investment decisions. Jackson will shed light on the learnings and metrics that matter when designing to empower the end user.

Talk
The end of the design vacuum: working in an ecosystem
11:30 - 12:00 Kevin Lee

The FinTech community has been a ground zero for many designers to dream up new ideas and make a quick decision or action to put them into the world. By collaborating with partners, many designers are now to working in real commercial settings - versus the greenhouse of a typical product development process – and challenging the definition of “best practice” in a fast-paced business environment.


Through this transitional moment, two persistent habits of highly successful designers become evident and increasingly demanded for thriving Fintech. In this talk, learn how to blitzscale design impact and expand perspective beyond technology to start driving a new normal.

Talk
Growing a World Class Design Team
12:00 - 12:30 Vuokko Aro

Lessons from growing Monzo’s design team rapidly. Vuokko will share how the team tripled in size while learning to:

- Onboard new designers and get everyone off to a running start
- Maintain and grow team culture
- Stay aligned and work towards the same goal
- Make sure everyone produces world class design work
- Communicate Monzo’s product vision and focus on what matters

Talk
Talk To Be Confirmed
12:30 - 13:00 Ofer Deshe

Talk synopsis coming soon

Talk
Boldly Go: Redesigning Insurance for an On-Demand World
14:00 - 14:30 Dmitry Nekrasovski

Insurance. The final frontier for great experience design. (One of them, anyway.) In an on-demand, minimal-friction universe of Airbnb, Netflix, and Uber, insurance experiences feel like an anachronism. Long, multi-step processes and flows are the norm. Transparency about what you pay for and what you get is at a premium. And there’s an underlying assumption that your needs as a consumer are mostly static.


But this is changing. New entrants are transforming this stodgy industry through cutting-edge technology and human-centric design methods. This talk will take you on a tour of this evolving field of practice, from combining service design and machine learning to rethink user journeys, to leveraging behavioural science insights to build customer trust, to using design thinking to help incumbent insurers innovate. Strap in and get ready to explore this strange new world!

Talk
Talk To Be Confirmed
14:30 - 15:00 Speaker To Be Confirmed

Talk synopsis coming soon

Talk
Talk To Be Confirmed
15:00 - 15:30 Speaker To Be Confirmed

Talk synopsis coming soon

Panel
Business Leader Panel
16:00 - 16:45 Ricky Knox Ranzie Anthony Panel Member To Be Confirmed

Talk synopsis coming soon

Panel
Design Leader Panel
16:45 - 17:30 Panel Member To Be Confirmed Panel Member To Be Confirmed Panel Member To Be Confirmed

Talk synopsis coming soon

Keynote
Chief Design Officer - Lloyds Banking Group
17:30 - 18.15 Dan Makoski

Talk synopsis coming soon